EMOTIONSaudio

Public offer agreement

of the eaudio.shop online store · revision of 17 July 2026

This agreement between the eaudio.shop online store, hereinafter referred to as the “Seller”, and the user of the online store, hereinafter referred to as the “Buyer”, sets out the terms for purchasing goods through the eaudio.shop website.

1. GENERAL PROVISIONS

1.1. EmotionsAudio LLP (ТОО «EmotionsAudio»), BIN 260440039943, registered address: Astana, 33/1 Bukhar Zhyrau St., unit 19 (hereinafter — the Seller), publishes this sale-and-purchase agreement, which constitutes a public offer agreement in accordance with Articles 395 and 447 of the Civil Code of the Republic of Kazakhstan (hereinafter — the Civil Code of the RK), addressed to individuals and legal entities.

1.2. This public offer (hereinafter — the Offer) sets out all the essential terms of the agreement between the Seller and the person who has accepted the Offer.

1.3. The agreement is concluded between the Buyer and the Seller at the moment the order is placed.

1.4. The Offer may be accepted by any individual or legal entity, regardless of their location, who intends to purchase goods sold by the Seller through the eaudio.shop online store, provided that delivery of the goods to the Buyer’s region is possible.

1.5. The Buyer accepts all the terms of the Offer in full and without exception.

1.6. Acceptance of the Offer is the placing of an order by the Buyer on the eaudio.shop website and/or payment for the order. From the moment of acceptance, the person is deemed to have concluded a sale-and-purchase agreement with the Seller and acquires the status of Buyer (Article 396 of the Civil Code of the RK).

1.7. The Offer, all annexes to it, as well as all additional information about the goods are published on the eaudio.shop website.

2. STATUS OF THE ONLINE STORE

2.1. The eaudio.shop online store is the property of EmotionsAudio LLP and is intended for organising the distance selling of goods via the Internet.

2.2. Having accepted the Offer, the Buyer acquires ownership of the goods on the terms of this agreement.

2.3. The Seller is not responsible for the content and accuracy of the information provided by the Buyer when placing an order.

3. STATUS OF THE BUYER

3.1. The Buyer is responsible for the accuracy of the information provided when placing an order and for it being free from third-party claims.

3.2. The Buyer confirms their agreement with the terms of this agreement by ticking the box “I have read and agree to the terms of the public offer and the privacy policy” when placing an order.

3.3. By providing their personal data when placing an order or registering on the website, the Buyer consents to its processing in accordance with the Privacy Policy published on the eaudio.shop website, for the purposes of performing this agreement.

3.4. The goods are purchased by the Buyer solely for personal, family and household needs not related to business activity.

4. SUBJECT OF THE OFFER

4.1. On the basis of the Buyer’s orders, the Seller sells to the Buyer goods (vinyl records and related goods) in accordance with the terms and at the prices set by the Seller in the Offer and on the website.

4.2. Delivery of ordered and paid-for goods is carried out by the Seller by engaging delivery services (carriers), or by self-pickup by the Buyer from the Seller’s store in Astana. The delivery method is chosen by the Buyer when placing the order.

4.3. The relations between the Buyer and the Seller are governed by the provisions of the Civil Code of the RK, the Law of the Republic of Kazakhstan No. 274-IV of 04.05.2010 “On Protection of Consumer Rights”, as well as other regulatory legal acts adopted in accordance with them. In relations with consumers located in the territory of the Russian Federation, the applicable mandatory provisions of the consumer protection legislation of the Russian Federation are also taken into account.

5. SPECIFICS OF ORDER FULFILMENT. DELIVERY TIMES

5.1. The goods are supplied to order from European distributors. The Buyer is notified of and agrees that the estimated period from placing the order to the goods being ready for handover (collection) is from 14 to 25 business days and may be extended for reasons beyond the Seller’s control (international logistics delays, customs procedures).

5.2. The maximum delivery period for the goods is 45 calendar days from the moment the order is paid for. If this period is exceeded, the Buyer has the right to withdraw from the order with a refund of 100% of the amount paid.

5.3. After the order is placed, the Seller confirms it by telephone or by the Buyer’s e-mail within 1 business day.

5.4. If the ordered goods turn out to be unavailable from the supplier, the Seller notifies the Buyer and, at the Buyer’s choice: refunds 100% of the payment within 10 business days or offers a replacement.

5.5. The Buyer has the right to place a preliminary order (pre-order) for goods that have not yet gone on sale. Delivery times for pre-orders are stated on the product page and are estimates.

6. INFORMATION ABOUT THE GOODS

6.1. The goods are presented on the website through sample graphic images and textual information: artist name, release title, label, catalogue number, format, price and description.

6.2. All information materials presented on the website are for reference only. Minor differences in the printing, in the shades of the sleeve of a particular copy, as well as the presence of distributor markings, do not constitute a defect of the goods.

6.3. At the Buyer’s request, the Seller provides (by telephone or e-mail) additional information necessary for making a purchase decision.

6.4. The Buyer is notified that, when purchasing goods with a discount established in connection with agreed defects (for example, damage to the sleeve), they forfeit the right to refer to such defects thereafter.

7. PRICE OF THE GOODS

7.1. Prices on the website are stated in tenge of the Republic of Kazakhstan (KZT). For the convenience of buyers, prices may additionally be displayed in Russian rubles (RUB) at the Seller’s internal exchange rate.

7.2. Settlements are made in tenge or in rubles — depending on the payment method chosen by the Buyer. The final amount payable is fixed at the moment the order is placed.

7.3. The price of the goods may be changed by the Seller unilaterally; however, the price of goods that have been ordered and paid for is not subject to change.

7.4. The total cost of the order consists of the cost of the goods and the cost of delivery, calculated at checkout depending on the region and the delivery method.

8. PAYMENT FOR THE GOODS

8.1. Payment is made online by one of the methods presented on the website: Kaspi QR / Kaspi Pay, or by Visa / Mastercard bank card through a secure payment service.

8.2. The Buyer’s payment obligation is deemed fulfilled from the moment the funds are credited to the Seller’s settlement account.

8.3. Detailed information on the online payment procedure is published on the “Payment” page of the website.

9. DELIVERY OF GOODS

9.1. The methods, procedure and estimated delivery times are stated on the website in the “Delivery” section.

9.2. Self-pickup: the Seller notifies the Buyer that the order is ready for collection by telephone or e-mail. Collection takes place at the address of the Seller’s store indicated in the “Contacts” section. Title and the risk of accidental loss of or damage to the goods pass to the Buyer from the moment the goods are handed over.

9.3. Delivery by carrier (CDEK, Kazpost, etc.): the delivery cost is calculated on the basis of the weight, dimensions and delivery address according to the carrier’s tariffs and is paid by the Buyer. The risk of accidental loss of or damage to the goods passes to the Buyer from the moment the goods are handed over to them by the carrier.

9.4. Upon receipt of the goods, the Buyer must check the integrity of the outer packaging. If there is visible damage to the packaging, the Buyer has the right to refuse receipt or to record the damage in a report drawn up with the carrier’s representative. Claims regarding mechanical damage submitted after acceptance without such a record are considered by the Seller on a case-by-case basis, subject to photo/video evidence of the unpacking.

10. QUALITY OF THE GOODS. CLAIMS

10.1. The Seller transfers to the Buyer goods of proper quality: new sealed releases or releases in the condition stated in the product description.

10.2. Claims regarding the quality of the goods (manufacturing defects: critical pressing defects, warping of the record, contents not matching the release) are accepted within 14 calendar days from the moment the Buyer receives the goods.

11. RETURN OF GOODS

11.1. Vinyl records are audio products reproduced on technical information carriers. In accordance with the list of non-food goods of proper quality that are not subject to return and exchange, approved by the legislation of the Republic of Kazakhstan, and for consumers from the Russian Federation — the list approved by Decree of the Government of the Russian Federation No. 2463 of 31.12.2020, goods of proper quality (vinyl records, audio carriers) are not subject to return or exchange.

11.2. The return or exchange of goods of improper quality (manufacturing defects) is carried out without the restrictions provided for in clause 11.1. To arrange a return, the Buyer contacts the Seller using the contacts specified in section 14, with a description of the defect and photo/video evidence.

11.3. After the manufacturing defect is confirmed, the Seller arranges the return of the goods at its own expense and, at the Buyer’s choice: replaces the goods with an equivalent item or refunds the full cost of the goods within 10 business days from the moment the returned goods are received.

11.4. Refunds are made by the same method by which the payment was made, or, as agreed with the Buyer, by another method not contrary to the legislation of the RK.

11.5. Goods of proper quality that are not audio products (accessories, if available in the range) may be returned within 14 calendar days from the moment of receipt, provided that their marketable appearance, consumer properties and the document confirming the purchase are preserved, in accordance with Article 30 of the Law of the RK “On Protection of Consumer Rights”.

12. LIABILITY OF THE PARTIES

12.1. The Parties bear liability in accordance with the legislation of the Republic of Kazakhstan.

12.2. The Seller is not liable for damage caused to the Buyer as a result of improper use of the goods purchased in the online store.

12.3. The Seller is not liable for delays caused by the actions of carriers, customs authorities or force majeure circumstances, while making reasonable efforts to resolve the situation as soon as possible and to inform the Buyer.

12.4. The Parties are released from liability for non-performance or improper performance of obligations under the agreement for the duration of force majeure.

13. MISCELLANEOUS

13.1. The relations between the Buyer and the Seller are governed by the law of the Republic of Kazakhstan, without prejudice to the mandatory consumer protection provisions of the legislation of the Buyer’s country of residence.

13.2. All disputes are resolved through negotiations. A pre-trial claim procedure is mandatory: the deadline for responding to a claim is 10 business days. If settlement is not possible, the dispute is referred to court in accordance with the applicable legislation.

13.3. The Seller has the right to make changes to this Offer unilaterally. The new revision comes into force from the moment of its publication on the website and does not apply to orders placed before its publication.

13.4. The Seller reserves the right to expand and reduce the product range on the website, to regulate access to the purchase of any goods, and also to suspend or terminate the sale of any goods at its own discretion.

13.5. This agreement comes into force from the date of the Buyer’s acceptance of the Offer and is valid until the Parties have fully performed their obligations.

14. ADDRESS AND DETAILS OF THE SELLER

  • Name — EmotionsAudio LLP (ТОО «EmotionsAudio»)
  • BIN — 260440039943
  • Settlement account — KZ77722S000053639456
  • Bank — Kaspi Bank JSC (АО «Kaspi Bank»)
  • Phone — +7 778 001 28 72
  • Registered address — Astana, 33/1 Bukhar Zhyrau St., unit 19

E-mail for enquiries: EmotionsAudio@yandex.kz